Dedicated, personal service
Our tenured direct billing specialists provide day-to-day support, working with your company to identify your specific administrative needs and effectively implementing the services tailored to your unique situation. Because direct billing activities require continual maintenance of ever-changing information, administration of a variety of challenges and hands-on expertise, your PayFlex® specialist is always ready to help.
Ease of administration
PayFlex®’s proprietary technology, consistent processes and proactive service means you don’t need to worry about direct billing. We handle it all including next day notices, same day check processing, consistent communications, open enrollment support, predefined monthly premium collection procedures, and detailed plan reporting.
Total participant satisfaction
Your employees will appreciate our ability to serve their unique needs. We offer welcome communications including election notices, flexible payment options via check or ACH, toll-free customer service with IVR account access, available Multi-language help lines, and, of course, simple access to the tools and resources of PayFlex®.
Powered by a leader in direct billing
All services are powered by PayFlex®, a leader in direct billing administration. Our rigorous processes and procedures have earned us SAS 70 Type II Certification, and our secure HIPAA-compliant services deliver peace of mind to large and small employers across the country.